One of the reasons that direct deposit is strongly encouraged is that checks that are physically lost or stolen can significantly delay the delivery of pay to staff. If a paycheck is lost or stolen, staff should contact their supervisor and department payroll representative immediately. Payroll representatives will contact Corporate Payroll Services to issue a stop payment on the lost or stolen check. After the financial institution has notified Corporate Payroll that payment of the check has been stopped, Payroll can issue a new check within three to four business days.

In the event of an error in payment, staff should contact their supervisor as soon as possible. Supervisors will then contact the appropriate payroll office and send the necessary paperwork to correct the matter. When Corporate Payroll Services receives the correction, the office will determine how the error is to be corrected – either through a manually created paycheck or in the individual’s subsequent paycheck. Any questions concerning how or when corrections will be made should be directed to the supervisor and/or a department payroll representative.