Successful job performance is dependent upon many factors – not the least of which is a full and clear understanding of and commitment to job performance expectations and applicable Duke and department policies and procedures. Supervisors and staff are expected to understand and follow job and workplace performance standards and to take advantage of the many resources available to support successful performance. These resources include:

• Organizational, department, and job-specific orientations for new staff
• Reviews and discussions of the Duke Staff Handbook
• Reviews and discussions of department and work-unit expectations
• Regular dialogue between supervisors and staff regarding performance accomplishments and annual summary discussions of overall performance and future expectations and goals

Supervisors may use coaching, feedback, performance improvement plans and corrective actions to assist and guide them in resolving unsatisfactory job performance, misconduct or behavior that violates Duke policies, procedures, or practices.