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Defining Levels of Performance

Needs Improvement (NI)

• Individuals who are new in the learning curve and have not mastered key job responsibilities
• Inconsistently demonstrates or may be learning the required role knowledge and does not yet fully perform all requirements and duties
• Work is regularly incomplete and/or does not meet the minimal standards for quantity or quality; often misses deadlines
• Takes little to no initiative, even with prompting
• Requires more than the expected level of supervision due to lower quality work or level of learning required to complete role successfully
• Inconsistent interactions with peers and/or management

Successful (S)

• Individuals who regularly meet and sometimes exceed expectations and role requirements
• Meets goals set for the year
• Possesses full depth and breadth of role knowledge
• Perceived by peers, managers, students and other customers as collaborative, skilled and reliable
• Consistently interacts effectively with peers and/or management

Exceptional (E)

• Individuals who significantly and consistently exceed expectations and role requirements
• Exceeds goals set for the year
• Demonstrates exceptional depth and breadth of role knowledge, highly recognized by others within the University community
• Demonstrates role model behavior for other supervisors/staff members to emulate

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