Building enthusiasm

Monitoring work - looking over shoulders

Being real, authentic

Hiding behind a shield of position or power

Allowing mistakes

Punishing others for mistakes

Valuing each Staff Member's contribution

Valuing position hierarchy

Trusting and respecting team members

Being suspicious of people

Giving direction through involvement, pitching in

Controlling and ruling from the office

Making constructive use of differences

Squashing conflicts

Letting go

Hanging on

Acting as advocate and champion

Protecting personal turf

Providing face to face and two-way communication

Issuing memos, e-mail and one-way communication

Being clear and consistent in practice

Playing favorites and political games

Listening with understanding

Listening to what s/he wants to hear

Facilitating

Directing

Offering regular positive, reinforcing feedback

Waiting until mistakes are made, then criticizing

Holding positive expectations based on strengths

Focusing on inadequacies

Specifying behavior that needs to change

Generalizing about poor attitude or personality problems

Communicating information regularly

Holding back information for "your own good"

Treating people as adults

Treating people like kids

Creating a climate of confidence and freedom to express ideas

Maintaining atmosphere of caution and fear