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416-1PAS (416-1727)
Help! My Employee is Not Performing Up to Par
Effective strategies for supervisors in addressing employee performance problems
1. Strategies for identifying and describing performance problems
How do I prepare to address employee performance problems?
The time spent in preparing is well worth the effort. You will need to:
- Define the problem using specific and objective terms
- Think through some possible causes of the problem
- Be aware of your organizational supports to help you in this task
What is the problem?
It is important to define the problem using objective terms, not emotional terms
- Objective Descriptors
- Yelled at a customer
- Missed 8 out of 12 committee meetings
- Took a personal phone call instead of assisting a patient
- Missed the deadline on three assignments in a one month period
- Emotional Descriptors
- Poor attitude
- Not a team player
- Unprofessional
- Arrogant
- Rude
- Unmotivated
2. Possible contributors to performance problems >>
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