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Performance Level Definitions

How do you define "Achieved Expectations"?

"Achieved Expectations" - Consistently demonstrated effective behaviors, achieved Expected Job Results and complied with work rules and performance and regulatory requirements. The Staff Member met DUHS' high standards and contributed positively to the success of the work group and organization.

How do you define "Below Expectations"?

"Below Expectations" - Significant improvement needed in one or more areas of Expected Behaviors or Job Results and/or did not comply with work rules and performance or regulatory requirements.

  • "Below Expectations" can also be assigned to a Staff Member who is in the process of gaining a new skill or competency and is developing to become fully proficient at that skill or competency. In any case, the Staff Member does not meet expectations for one or more performance Expected Job Results.

How do you define "Exceeded Expectations"?

"Exceeded Expectations" - Consistently demonstrated role model behaviors, exceeded Expected Job Results and complied with work rules and performance and regulatory requirements. Staff Member was an exceptional contributor to the success of the work group and organization.

  • A performance rating of "Exceeded Expectations" means that the performance is exemplary and serves as role model behavior.

How do Staff Members know if they have "Exceeded Expectations"?

  • As performance plans are completed, Supervisors and Staff Members mutually discuss what Expected Job Results and Expected Behaviors are required for the performance level of "Exceeded Expectations".

I've always had the highest evaluations, now you are telling me that will likely just be average. I work my tail off, more than most people. How is this fair?

  • "Achieved Expectations" does not imply "average" performance.
  • Achieving expectations in a high performing organization is something about which a Supervisor and Staff Member should be proud.
  • Working hard at job activities does not automatically equate to achieving expected results.
  • Good solid performance is when a Staff Member has "Achieved Expectations" that can be linked to department and entity outcomes.