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705 Broad St. Box 90496
Durham, NC 27705
Phone: (919) 684-5600
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Duke University Health System Job Description



Job Code: 5096
Job Level: G2
Revised Date: 06/13/2005
Supervisory Responsibility: Yes

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General Description of the Job Class

Perform a variety of management functions in planning and implementing security, loss prevention and traffic/parking policies and procedures, coordinating the activities of the security staff in the safeguarding of hospital property.

Manage and oversee all assigned areas in order to maintain a safe environment for patients, visitors and personnel.


Duties and Responsibilities of this Level

Plan, coordinate and direct activities such as: staff assistance with patient restraint and intervention in disruptions by patients, visitors and staff; traffic control; guard and patrol physical property; escort service for visitors and staff; monitor systems response; orient and monitor personnel working in high risk areas; and investigation of accidents and criminal acts.

Develop and implement security procedures and compliance with hospital policies and procedures and applicable state and federal laws.

Review and evaluate reports prepared by security staff regarding investigations of reports of criminal activities.

Conduct follow-up investigation of reports of criminal activity

Analyze traffic and parking problems and make recommendations for new or revised programs, policies and procedures.

Supervise security personnel, participate in the interviewing and selection of applicants for employment, review employee performance and recommend promotion and salary adjustment, and apply hospital and personnel policy to daily operations.

Supervise and/or conduct security awareness programs for the hospital staff including new employee orientation, department in-service, as well as the security staff continuing education.

Confer with representatives of management to formulate policies, determine need for programs and coordinate programs with hospital activities. Confer with representatives of local government to ensure cooperation and coordination of hospital activities with law enforcement and fire fighting agencies.

Intervene whenever conditions exist that pose an immediate threat to life or health, or poses a threat to equipment or the facility.

Develop and recommend new procedures and approaches to safety and loss prevention based on reports of incidents, accidents, and other relevant information.

Disseminate information to department heads and others regarding toxic and hazardous waste and materials, safe medical devices and supplies, emergency preparedness, and safety information

Assist department managers/directors and administrators in enforcing safety regulations and codes.

Measure and evaluate effectiveness of safety program, using established goals.

May be assigned as member and/or chair of entity safety/security related committees on findings, recommendations, actions and monitoring. Support safety/security committee meetings by collecting and formulating relevant information in such a way that decision making is facilitated. Conduct building and grounds hazard surveillance surveys on a periodic and regular basis to detect code violations, hazard, and incorrect work practices and procedures.

Ensure that all infection control risk assessments are conducted for all construction or remodel projects.

Develop, review and participate in safety training for hospital staff.

Maintain administrative control of records related to safety and health programs.


Required Qualifications at this Level


Background in criminal justice, business administration, safety education or related discipline.



Four years experience in law enforcement or security field including two years supervisory experience or a combination of education and experience as a director or assistant director of security and safety in a healthcare facility for a minimum of three years, or an equivalent combination of education and experience.


Degrees, Licensure, and/or Certification:

Must have valid North Carolina driver's license and good driving record.

Must successfully pass an extensive background investigation.


Knowledge, Skills, and Abilities:

Thorough knowledge of law enforcement procedures, state law and corporate/hospital rules and regulations.

Working knowledge of interpretive application of federal and state occupational safety and health standards and regulations.

General knowledge of budgetary and personnel policies and ability to administer these effectively at the department level. General knowledge of public relations.

Ability to develop and execute departmental policies and procedures regarding security, safety and traffic/parking.

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedures manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Must become familiar with applicable federal, state and local regulations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions in mathematical or diagram form.

Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Distinguishing Characteristics of this Level



The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.