Need HR Help?

For contact information or more information about HR, click here.

Deaf or Hard of Hearing? Duke Human Resources
705 Broad St. Box 90496
Durham, NC 27705
Phone: (919) 684-5600
Para informacion en espanol?

Duke University Health System Job Description



Job Code: 4278
Job Level: C1
Revised Date: 06/27/2005
Supervisory Responsibility: No

~ Printer-Friendly Version ~

General Description of the Job Class

Perform a variety of duties involved in the receipt, delivery, cleaning, storage, and pick-up of patient care equipment and supplies used throughout the facility.


Duties and Responsibilities of this Level

Assist in planning, scheduling, and assigning tasks to equipment distribution technicians. Makes adjustments to schedule as necessary to provide coverage during all shifts.

Assist in training of new personnel and conducting semi-annual appraisals of team members.

Recognize excellence in customer service and acknowledges to both employee and manager.

Makes rounds of each unit daily and interfaces with HUC, charge nurse, nurse manager regarding service being delivered to each unit. Follows up in a timely manner with staff, manager and customer regarding any concerns.

Ensure daily charge sheets are turned in for coding.

Transports patient care equipment and supplies as directed by Dispatcher, Lead, or Manager. Completes distributions calls within allotted time standards.

Delivers and/ or sets up required equipment at various patient care areas throughout the hospital in a safe and efficient manner.

Reports to the nursing unit and notifies nursing staff or HUC of equipment being delivered and / or picked up and records delivery and / or pickup.

Notifies dispatcher, lead, or manager by radio or phone of completion of assigned duties and proceeds as instructed. If a delay or problem occurs in delivery of equipment, technician will inform dispatcher, lead, or manager and proceed according to instructions issued.

Returns equipment promptly to the Equipment Distribution department after pick-up and performs proper cleaning and infection control procedures. Performs basic operational check on all equipment made ready for distribution.

Inspects equipment for current and up-to-date safety inspections and delivers any out-of-date items to Clinical Engineering.

Stores equipment ready to be distributed properly and plugs in items that need to charge.

Makes rounds on the units daily. Collects census daily and visits each patient room to record all distributed devices currently in use within the room. Turns in report daily of all chargeable items.

Knows the process to report broken equipment to the dispatcher who will generate a work request, and delivers it to the proper area for repair.

Participates in inservice education sessions and related to training to increase personal knowledge of specific work related issues and personal development.

Responds to customers (hospital staff and physicians) requests in a professional, helpful and timely manner in person and on the telephone.

Provides directions and other helpful information to visitors and others while performing distribution duties.

Follows departmental / hospital policies and procedures, rules and regulations.

Perform other related duties incidental to the work described herein.


Required Qualifications at this Level


Must be able to read, write, comprehend, and communicate the English language.

High school diploma or GED required.

Basic computer knowledge of Windows operating environment.



2 plus years experience in a related capacity.


Degrees, Licensure, and/or Certification:

Must be able to read, write, comprehend, and communicate the English language.

High school diploma or GED required.

Basic computer knowledge of Windows operating environment.


Knowledge, Skills, and Abilities:

Displays positive working relations with team members and customers throughout the hospital, communicating positively and appropriately.

Dresses in accordance with the dress code while adhering to proper hygiene when reporting for work and performing job duties.

Adheres to the established policies addressing the confidentiality of patient information.

Respects patient?s privacy, always knocking before entering a patient room and identifying yourself.

Employee is flexible and willing to help other team members when presented with a situation that warrants cooperation and teamwork.

Working conditions require extensive standing and walking for long periods of time.

Frequent lifting, pushing, and pulling of equipment up to and over 100 lbs.

Exposure to common cleaning chemicals on a daily basis.


Distinguishing Characteristics of this Level



The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.