Duke University Job Description
|Job Code: 0825|
|Job Level: 05|
|Revised Date: 05/28/2010|
|Job Family: JF 20|
Perform a variety of security and safety related functions while involved in the safeguarding of students, employees, visitors, patients and property.
Patrol and monitor premises, on foot and motorized conveyance, to provide incident prevention and detect signs of criminal or suspicious activity.
Communicate effectively and respectfully with members of the community, supervisors and peers.
Respond promptly to, investigate, and properly document calls for service in accordance with applicable policies and procedures, including but not limited to:
- Assisting with patients
- Directing vehicle & pedestrian traffic
- Emergency medical assistance
- Motorist assistance
- Parking violations
- Protective escorts
- Suspicious circumstances
- Unlock/lock doors
Deescalate difficult situations by remaining calm, being empathetic and maintaining impulse control.
Operate detection and electronic monitoring devices to screen individuals, areas and property and prevent passage of prohibited articles or persons into restricted areas.
Ensure compliance with University policies, including parking rules and regulations and perform appropriate enforcement action.
Perform simple vehicle maintenance procedures such as checking fluids and reporting mechanical or other problems to supervisors.
Observe and report hazardous or unusual conditions.
Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Required Qualifications at this Level
Must have High School Diploma or GED
Must possess and maintain a valid North Carolina Driver's License.
Pass or achieve an acceptable score on all pre-employment screening
Pass an extensive background investigation.
Continued employment is contingent upon successful attainment and ability to perform duties associated with job related certifications (CPR, IHASS, first aid, etc.) within the timeframe established by the department.
Prefer one year of experience in a security related field.
Performance which reflects at least a satisfactory level, as defined by Duke University, related to:
Customer Focus, teamwork, creative problem solving, continuous learning, diversity Maintain a calm and professional demeanor during emergency and non- emergency situations involving individuals and groups.
Written communication skills which support the ability to submit accurate documentation and effectively communicate.
Ability to work outside throughout the duration of assigned shift.
Availability for work must be conducive to our responsibility for 24 hour coverage. This includes but is not limited to the ability to work at least 12 hour shifts, rotate days/nights, and provide coverage for weekends, holidays, and mandatory overtime.
Demonstrate acceptable ability to use relevant equipment including desktop computer, first aid kit, two way radios, motorized conveyance, and screening devices.
Comprehension and accurate application of policies and laws.
Ability to operate a hand held, portable radio and parking citation device.
Competitive candidates will have demonstrated ability to perform the following:
Stand inside or outside at a stationary post for the duration of assigned shift; run in response to calls for service; climb or descend multiple flights of stairs; climb or descend any type of ladder; perform CPR; assist with the lifting and carrying of persons; lift and carry a hand-held fire extinguisher (up to 40 pounds)and if necessary, use it to extinguish a fire; lift and carry assorted job related items including, but not limited to pylons, chains, traffic directional/control signs, and vehicle immobilization devices (up to 50 pounds); sit in an upright chair to monitor CCTV camera screens.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.