How to Use the Vision Care Plan?
Step 1: Review Your Benefits
A summary of the benefits offered under the vision care plan are available on the Vision Care Plan Chart.
Step 2: Find a Provider
You may locate a UnitedHealthcare Vision network provider by logging on to
www.MyUHCSpecialtyBenefits.com or by calling
UnitedHealthcare Vision at 1-800-638-3120. You may also choose to use an out-of-network provider and
still receive benefits under the plan. Details about submitting an out-of-network claim are
included in the Duke Vision Plan Claim
Form.
Step 3: Schedule Your Appointment
Always identify yourself as a UnitedHealthcare Vision participant when making an appointment with a UnitedHealthcare Vision provider. This will
assist your provider in obtaining a claim authorization number before your visit. Provide the primary insured's vision identification number (the vision
identification number is the insured's Duke Unique ID number (How do I find my
Duke Unique ID?) plus a leading zero for a total of an eigit digit number), patient's name, and patient's date of birth.
Step 4: Your Eye Exam
The network provider, a state-licensed optometrist or ophthalmologist, will perform a complete eye examination,
which includes a case history of the patient, an examination for eye pathology and abnormalities, visual analysis
(refraction), diagnosis and prescription, and visual skill testing.
Step 5: Your Eyewear
If prescription eyewear is necessary, your UnitedHealthcare Vision provider will assist with your selection and order your
prescription. Your UnitedHealthcare Vision provider will telephone you when your eyewear arrives. Eyewear is dispensed at
the provider's office to ensure optical accuracy and proper fit.
UnitedHealthcare Vision does not send out identification cards to enrolled members. However, you can print out the reference
card below as a reminder of how to use the vision care plan.
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