How to Use the Vision Care Plan?
Step 1: Review Your Benefits
A summary of the benefits offered under the vision care plan are available on the Vision Care Plan Chart.
Step 2: Find a Provider
You may locate a Spectera network provider by logging on to
www.spectera.com or by calling
Spectera at 1-800-638-3120. You may also choose to use an out-of-network provider and
still receive benefits under the plan. Details about submitting an out-of-network claim are
included in the Duke Vision Plan Claim
Form.
Step 3: Schedule Your Appointment
Always identify yourself as a Spectera participant when making an appointment with a Spectera provider. This will
assist your provider in obtaining a claim authorization number before your visit. Provide the primary insured's
Duke Unique ID (a seven digit number located on the back of your Duke ID card) and patient's name and date of birth.
Step 4: Your Eye Exam
The network provider, a state-licensed optometrist or ophthalmologist, will perform a complete eye examination,
which includes a case history of the patient, an examination for eye pathology and abnormalities, visual analysis
(refraction), diagnosis and prescription, and visual skill testing.
Step 5: Your Eyewear
If prescription eyewear is necessary, your Spectera provider will assist with your selection and order your
prescription. Your Spectera provider will telephone you when your eyewear arrives. Eyewear is dispensed at
the provider's office to ensure optical accuracy and proper fit.
Spectera does not send out identification cards to enrolled members. However, you can print out the reference
card below as a reminder of how to use the vision care plan.
|
