Medical Insurance
Your Duke Medicine Account
Access your Duke HealthView patient account to make appointments, view lab results, update information and make payments online.
Did You Know?
Because of national health care reform, Duke offers coverage for children under age 26 for medical, dental, and vision benefits regardless of their student status or their marital status.
Urgent Care
Visiting an Urgent Care facility only requires a $35-$50 co-pay while the co-pay for visiting the emergency room is $250. Urgent Care facilities provide diagnosis, treatment and management of urgent medical conditions and minor trauma when a patient's primary care physician is unavailable.
Duke Urgent Care Facilities
Click here for a list of Duke Urgent Care locations.
Other Urgent Care Facilities
Check your local telephone book for a listing of Urgent Care facilities in your area.
Request an Appointment
To request a non-urgent appointment at any Duke University Health System location, click here. If you need an appointment within the next few days, call the Duke Consultation and Referral Center at 888-ASK-DUKE.
Each employee's needs are different — that's why Duke offers four different medical plans to meet the needs of you and your family:
Each medical care plan covers both pharmacy and mental health benefits. Please refer to the Medical Plans Comparison Chart and Issues to Consider for details. All of our medical plans will cover pre-existing conditions or covered services.
Need to Find a Provider?
You can get a listing of participating health care providers at the HR Information Center, 705 Broad Street, or online at:
- Duke Select/Duke Basic Provider Directory (select "Enter Provider Search" located on the middle of the page, then "Duke Select / Duke Basic" under "Select a Product")
- Blue Care Provider Directory
- Duke Options Provider Directory
Enrolling/Making Changes
Employees have 30 days from the date of a qualifying life event or 30 days after their hire date to enroll or make changes to their health, dental, vision, and reimbursement accounts.
Health Promotion Programs
Duke supports you and your family in practicing prevention through a broad range of health management programs that emphasize a proactive approach to improving health and preventing disease before it happens.
Tobacco Use Surcharge
This year, employees participating in open enrollment will be asked to identify if they are a tobacco user. Starting in January 2013, Duke will charge employees covered under a Duke medical insurance plan who smoke or use other forms of tobacco an extra $10 per month. The surcharge does not apply at this time to dependents who use tobacco.
A "tobacco user" includes anyone who has used tobacco in any form more than five times in the previous two months, including oral (snuff, chewing tobacco), as well as anyone consuming nicotine in any form. The latter involves nicotine therapies (the patch, gum, etc.,) used, in the vast majority of cases, by persons trying to wean themselves from tobacco use.
Duke will remove the monthly surcharge from an employee's medical insurance if the employee successfully completes a LIVE FOR LIFE tobacco cessation program. LIVE FOR LIFE, Duke's employee wellness program, offers several free smoking cessation support options.