Contact a Plan Provider

Dental Insurance

Ameritas (Dental Plans)
800-487-5553

Disability Insurance

Hartford(Voluntary Disability)
866-945-4558 - Initiate a claim

MGIS (Voluntary Disability)
800-969-6447 (dial 1, then ext 175) - Questions about enrolling or billing

Your Local HR Office (Duke Disability)
684-5600 - Duke University
470-7288 - Durham Regional Hospital
954-3110 - Duke Raleigh Hospital

Health Insurance

Blue Cross Blue Shield of NC (Duke Options & Blue Care members)
1-877-224-3305

Coventry Health Care (Duke Select & Duke Basic members)
800-385-3636

Medco Health (pharmacy benefits)
800-717-6575

UMR (Duke Plus members)
866-318-3853

COBRA
1-800-526-2720

24-Hour Health Care Advice Line (Duke Select & Duke Basic members)
1-888-662-2296

Health Line Blue 24-Hour Health Information Line (Duke Options & Blue Care members)
1-877-477-2424

Life Insurance

Holroyd Agency (Universal Life Insurance)
800-582-1879

Marsh Voluntary Benefits (Supplemental Life Insurance)
800-552-9670

NC Mutual (Universal Life Insurance)
800-635-4467

Long Term Care Insurance

Prudential
800-732-0416

Mental Health & Substance Abuse Benefits

CIGNA Behavioral Health
888-253-8552

UMR (Duke Plus members)
866-318-3853

Personal Casualty Insurance

Marsh Voluntary Benefits
800-552-9670

Pharmacy Benefits

Medco
800-717-6575

Medco Medicare Prescription Plan (PDP)                                                                                                                                           800-877-8185

Reimbursement Accounts

WageWorks
877-924-3967

Retirement Plans

Fidelity
800-343-0860

TIAA-CREF
800-842-2776

VALIC
877-375-2424

Vanguard
800-523-1188

Travel Assistance

International SOS
For questions about the International SOS program, call Duke Corporate Risk Management at 919-684-6226 or email CorpRisk@duke.edu

Vision Care Insurance

United Healthcare Vision
1-800-638-3120